{"id":2193,"date":"2020-07-18T20:50:36","date_gmt":"2020-07-18T17:50:36","guid":{"rendered":"https:\/\/www.voltrun.com\/?page_id=2193"},"modified":"2024-10-14T15:52:26","modified_gmt":"2024-10-14T12:52:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.voltrun.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<h2>\n\t\tFrequently Asked Questions\n\t<\/h2>\n<h2>\n\t\tGeneral\n\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">Advantages of Electric Vehicles<\/h4>\n\t\t\t\t\t<p>The biggest advantages of electric vehicles compared to gasoline and diesel powered vehicles can be summarized as being able to travel the same route at a more affordable cost, lack of noisy engines, less environmental impact, low periodic maintenance costs, and a long part replacement period.\u00a0<\/p>\n<h2>\n\t\tElectric Vehicle Drivers\n\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">What is Voltrun?<\/h4>\n\t\t\t\t\t<p>Voltrun is the registered electric vehicle charging station network name of Zebra Elektronik A.S. Voltrun members can charge their electric vehicles with one account at all Voltrun and partner charging stations.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How to open a Voltrun membership account?<\/h4>\n\t\t\t\t\t<p>You can open Voltrun membership account immediately by clicking the &#8220;Sign-up&#8221; button on the home page and filling out the relevant form.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">What kind of transactions can I do with my Voltrun membership?<\/h4>\n\t\t\t\t\t<p>With your Voltrun membership, you can charge at all public Voltrun charging stations or other stations with which Voltrun has a roaming agreement. An invoice for the transactions you have performed will be sent to you at the end of each month.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How can I get to the charging stations?<\/h4>\n\t\t\t\t\t<p>You can reach charging stations on the map on our voltrun.com internet portal or through our mobile applications.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">Can I request a charging station to be installed near me?<\/h4>\n\t\t\t\t\t<p>Of course! You can request a station or become a station operator by filling out the station request form.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How can I start the charging process?<\/h4>\n\t\t\t\t\t<p>You can start your charging process by scanning the RFID card given to you with your membership, at the station. In addition, if your RFID card is not with you, you can start charging from our mobile applications.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How much does the charge cost?<\/h4>\n\t\t\t\t\t<p>Charging costs are determined by the location owners and consist of two items. Service charge: Refers to the charge for providing the duration of charging service. Energy cost: It is determined depending on the electricity subscription of the location owner. This price cannot be higher than the retail sale tariff cap determined by local authority. Location owners can discount service and energy costs for all users or certain users with discount campaigns on their own initiative. All charge related fees can be viewed by clicking on the station icon on our map.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How can I get Voltrun cards?<\/h4>\n\t\t\t\t\t<p>When opening a Voltrun member account or after opening your member account, you can request a card by clicking the &#8220;My Account&#8221; link.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How to activate Voltrun cards?<\/h4>\n\t\t\t\t\t<p>You can activate your Voltrun cards by logging into your membership account. You can also assign it to the users registered under your account.<\/p>\n<h2>\n\t\tStation Operators\n\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How do you become a station operator?<\/h4>\n\t\t\t\t\t<p>Just ask! You can send your request to us by filling out the station operator request form.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How can I manage my stations in the Voltrun network?<\/h4>\n\t\t\t\t\t<p>All Voltrun stations can be managed through voltrun.com internet portal via the username and password that will be given to you. You can set tariffs for all your stations, view charging transactions, check your balance, and receive payments.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">How can I make my charging stations visible on the Voltrun charging map?<\/h4>\n\t\t\t\t\t<p>All publicly defined stations can be viewed on the map.<\/p>\n\t\t\t\t\t\t\t\t\t\t<h4 tabindex=\"0\">What is the difference between a public station and a private station?<\/h4>\n\t\t\t\t\t<p>Only certain users are allowed to charge at private stations. For example, a company may operate a station for the use of its own employees only, or a building management may operate a station solely for the use of its residents. These stations do not appear under public stations on the Voltrun charge map. In public stations, all Voltrun members can charge without any user restrictions.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions General Advantages of Electric Vehicles The biggest advantages of electric vehicles compared to gasoline and diesel powered vehicles can be summarized as being able to travel the same route at a more affordable cost, lack of noisy engines, less environmental impact, low periodic maintenance costs, and a long part replacement period.\u00a0 Electric&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/pages\/2193"}],"collection":[{"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/comments?post=2193"}],"version-history":[{"count":10,"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/pages\/2193\/revisions"}],"predecessor-version":[{"id":4291,"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/pages\/2193\/revisions\/4291"}],"wp:attachment":[{"href":"https:\/\/www.voltrun.com\/en\/wp-json\/wp\/v2\/media?parent=2193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}